Pump will not start
Could involve power, control, switch, wiring, or pump failure.
Pump will not turn onA no-water problem can come from the well pump, pressure switch, control box, pressure tank, wiring, loss of prime, or system pressure. Call or submit the service form so the issue can be reviewed.
Could involve power, control, switch, wiring, or pump failure.
Pump will not turn onMay indicate pressure tank, leak, pump, or well-system issues.
Pressure problemsUrgent requests should include a working callback number and clear issue details.
Troubleshooting guideA humming pump can point to motor, capacitor, control box, or stuck pump problems.
Humming pump helpDo not repeatedly reset a breaker that keeps tripping. Request repair review.
Breaker trip helpSome above-ground pumps run but do not move water after losing prime.
Prime-loss helpNo-water calls are easier to review when the request explains what changed at the house. A technician may need to know if every fixture lost water, whether the pump is making noise, whether the pressure gauge is at zero, and whether the breaker or pressure switch changed recently.
A running motor does not always mean the pump is moving water. An above-ground jet pump may have lost prime or may be pulling air through a suction-line leak. A failed check valve or foot valve can let water drain back toward the well. A submersible pump can run without building pressure when there is a damaged pipe, worn pump, low well-water level, failed control component, or leak between the pump and the house.
Turn the pump off if it continues running while the pressure gauge stays near zero. Allowing a pump to run dry or against a damaged system can add heat and increase equipment damage.
Confirm whether every fixture is dry. A single faucet problem may be a fixture or plumbing issue rather than the well system.
Look for a tripped well-pump breaker. If it trips again, leave it off and request electrical or pump-system review.
Record the gauge reading, controller lights, fault codes, unusual sounds, and visible leaks. Keep hands away from exposed wires and wet electrical parts.
Restoring pressure does not test whether private well water is safe to drink. If the outage followed flooding, well damage, a broken line, unusual color or odor, or work that opened the well system, ask the responding technician whether water testing or disinfection should be considered.
The Florida Department of Health recommends testing private well water for bacteria and nitrate at least once each year. Use a state-certified laboratory and contact the local health department when contamination is suspected.